A fractional Product and CX leader's approach to unifying customer experience across ops, engineering, product, ux and marketing, from discovery to lasting change.

I was applying for a job when a single question stopped me: “Have you ever had any of the following disabilities?” The list that followed wasn’t a list of exceptions — it was a catalog of the human condition. Depression, migraines, asthma, cancer, ADHD, anxiety, autoimmune disorders, past injuries, chronic illnesses. Reading it made me realize that almost everyone, at some point in their life, could check yes. It made me wonder why we still pretend “normal” is the default when our bodies and minds tell a very different story.

Great UX is invisible.